Privacy Policy

Overview

ClauseMate complies with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains how we collect, use, and protect your personal information when you use ClauseMate.

Important — Nature of Service: ClauseMate is a guided reference and calculation tool for electrical professionals. It is not a compliance verification service, a certification authority, or a substitute for professional engineering judgement. All outputs — including calculator results, AI-generated explanations, and clause excerpts — are provided for informational and reference purposes only. You are responsible for independently verifying all outputs against the applicable standard before applying them on site.

Information We Collect

a) Account Data

• Full name and email address (for cloud sync accounts)
• Device ID (for device-based authentication)
• Authentication data (bcrypt-hashed PIN, biometric preferences)
• One-time verification codes (OTP) sent to your email during account creation — temporary, used solely for email verification, and not stored after use
• User role selection
• Terms acceptance timestamp (for legal record-keeping)

b) Usage Data

• Search queries and clause lookups
• ClauseWizz AI interactions (text, voice, and image inputs)
• Calculator inputs and results
• Device activity logs (search, AI chat, vision, voice, calculator usage)
• Demo mode progress and AI query consumption counts

c) Uploaded Content

• User-uploaded PDFs (e.g. AS/NZS 3000 standards) — stored in session-scoped storage
• Notes and bookmarks saved against search results

d) Bug Reports & Crash Data

• User-submitted bug reports including description, category, and optional screenshot
• Automatic crash reports captured by the app when an unhandled error occurs, including error message, component stack trace, and device information
• Automatic server error reports logged for diagnostic purposes
• Bug report data is stored in our database and used solely for improving app stability and resolving issues

e) Payment Data

• Processed securely by Stripe — we do not store full card numbers or payment details
• Subscription status and entitlement records are stored to manage access

How We Use Information

We use your data to:

• Provide clause search, ClauseWizz AI, and calculator functionality
• Generate calculator reports and quick reference lookups
• Enable cloud sync for cross-device account access
• Process subscriptions and manage premium entitlements via Stripe
• Monitor usage patterns for diagnostic purposes and abuse prevention
• Deliver announcements and app updates

AI Processing Important

Your inputs (text queries, uploaded images, and voice recordings) may be processed by AI services to provide ClauseWizz responses, transcriptions, and voice readback.

We:

• Do NOT use your data to train public AI models
• Only process data necessary to generate responses to your specific queries
• Ground AI responses in your uploaded standards content where available

Data Storage & Security

We implement:

• Bcrypt hashing for PINs and authentication credentials
• Session-scoped isolation for uploaded PDFs (not shared between users)
• Server-side brute-force lockout protection
• Secure PostgreSQL database storage with access controls

However, no system is completely secure. You are responsible for protecting your device and login credentials.

Data Sharing

We do NOT sell your personal data.

We may share data with:

• AI service providers — to process ClauseWizz queries, voice transcription, and image analysis
• Stripe — to process subscription payments and manage billing
• Hosting and infrastructure providers — to operate and maintain the Service

International Data Transfers

Some data may be processed outside Australia (e.g. AI service providers or cloud infrastructure). We take reasonable steps to ensure your data is handled securely in accordance with the Australian Privacy Principles.

Data Retention

We retain data only as long as necessary to provide the Service or comply with legal obligations.

• Uploaded PDFs are stored in session-scoped storage and may be cleared when sessions expire
• Chat history is retained to support conversation continuity
• Device activity logs are retained for diagnostic purposes
• Account data is retained until you request deletion

Your Rights (Australia)

Under the Privacy Act 1988, you may:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data (where applicable)

To exercise these rights, please use the in-app bug report feature or contact us via ClauseMate support channels.

Children's Privacy

ClauseMate is designed for electrical professionals and is not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13.

Changes to Policy

We may update this Privacy Policy at any time. Continued use of the Service after changes are published constitutes acceptance of the updated policy.

Contact

For privacy-related enquiries, please use the in-app bug report feature or contact us via the ClauseMate support channels.